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Meta authentication error

Learn how to fix Meta authentication issues so you can launch your campaign with Promote.

If you can’t launch your campaign because of a Meta authentication error, there are a few things you can try.

First, make sure two-factor authentication (2FA) is enabled for your Facebook account.

You can also require 2FA for everyone with access to your Business Portfolio:

  1. Open Settings in Meta Business Suite.

  2. Go to Security Center → Two-Factor Authentication.

  3. Select Everyone.

Learn more about two-factor authentication on Facebook.

If you’re still seeing the error, open Meta Ads Manager and try creating or editing a campaign. Meta may ask you to complete an additional authentication step.

If that doesn’t work, check your ad account contact information:

  1. Open All tools → Ad account settings in Meta Ads Manager.

  2. Review your Contact information.

  3. If no phone number is listed, add one and try again.

Still having trouble? Head back to Amuse and retry the Health Check. If the issue is still there, reach out to our Support team through the chat in your Amuse account and we’ll help you out.

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