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Ad account inactive

Learn how to reactivate your Meta ad account so you can use it with Promote.

Your Meta ad account needs to be active before you can use it with Promote.

  1. Open Settings in Meta Business Suite.

  2. Make sure you’ve selected the same Business Portfolio and ad account you’re using with Amuse.


3. Go to Accounts → Ad accounts and select your ad account.

4. Click Make active. You may find this under the ••• menu.

5. Confirm by clicking Done.

If the account was recently deactivated, you may see Cancel closure instead.

If it’s been inactive for a while, you may also need to add a valid payment method.

If Meta has disabled or restricted your account for another reason, visit Meta Business Support Home for help.

Still having trouble? Head back to Amuse and retry the Health Check. If the issue is still there, reach out to our Support team through the chat in your Amuse account and we’ll help you out.

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