Even though Amuse always sends your release information exactly as you submitted it, stores may occasionally have trouble matching your releases to the correct artist profile. This process is automated, so it is not always foolproof. If your music ends up on the wrong artist profile, or if you notice another artist’s release showing up on your own profile on any store or streaming platform, we are here to help you fix it.
Please note that royalties are processed through a separate system and are not affected by the artist page on which your releases appear.
How you fix the issue depends on which store the mix-up appears in. You will find the details for each store below.
Spotify
If your release appears on the wrong artist profile, you see another artist’s tracks on your profile, or your catalog is spread across multiple profiles, there are a couple of ways you can fix it.
Via Spotify for Artists
Log in to your Spotify for Artists account
Fill out the content mismatch form accurately
Spotify will get back to you once the issue is fixed, usually within a few days.
Via Amuse
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with:
The link to each album on the wrong page
The link to the incorrect artist profile
The link to the correct profile, or a note that you need a new profile created
Apple Music
Albums from multiple artists can appear on the same artist page, especially if they share the same name. In these cases, Apple will either create a new page or move the correct release(s) to the appropriate artist page. You can fix this in one of the following ways:
Via Apple Music for Artists
To correct this, contact Apple via this form. Select 'Artist Catalog Issues' as the Topic, and provide the following information:
Artist name
Artist Page URL
Explanatory message
Album links for content that do not belong on this artist's page
or album links for content that are missing from this artist's page
Via Amuse
- Only if you need a new artist page created -
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with:
The Artist's name
The link to each album on the wrong page
A note that you need a new page created
YouTube | YouTube Music
When your music is released on YouTube, it appears on a Topic Channel. It will be delivered to your personal YouTube channel only if you have a verified Official Artist Channel (OAC).
Certain releases, often the first ones, may be placed on the wrong channel or a generic Release Topic channel generated by YouTube. YouTube says these are usually corrected within a few weeks, but we can help fast-track the process. Depending on which type of incorrect channel scenario is occurring, we’ll need different information from you:
Wrong Topic/OAC Channel
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with:
The Amuse release ID(s)
The correct Artist Topic channel or OAC URL, or a note that you need a new Topic channel created
Another artist's release incorrectly appearing on your channel
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with:
Your artist channel URL
The playlist URL(s) of the undesired release(s)
Deezer
You can reach out to Deezer directly via the Deezer for Creators platform or contact them at [email protected]. Depending on your request type, you would need to provide additional information. Read more about the required information here.
Tidal
Use the Report function in Tidal Artist Home to resolve any content issues, such as content appearing on the wrong artist page.
Amazon Music
Head over to your Amazon Music for Artists account and click Report Issue. Fill out the form and wait for the Amazon content team to resolve it. Changes typically take about four weeks to appear on Amazon Music.
Claro música
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with:
Your artist name
The link to each album on the wrong page
The link to the correct profile, or a note that you need a new profile created
SoundCloud
If you notice tracks on your profile that belong to another artist, please complete this form.
If your own tracks are appearing on the wrong profile, please contact our support team. We can help you with:
Track Migration: Your content has been uploaded to the wrong profile, and you want to move the tracks to your official artist profile.
Track URLs of the tracks you want to migrate
Your artist profile URL that you wish to migrate the tracks to
Profile Harmonization: You have multiple profiles for your artist that you want to merge.
URL of the official profile you would like to keep
URL of the duplicate (auto-generated profile) you would like to transfer content from and ultimately delete
Access to Automatically Generated Profiles: Access the profile that SoundCloud automatically created for your releases.
An email address that has not been previously used on SoundCloud
The link to the profile that SoundCloud created
Note: all social signals (plays, comments, likes, reposts) will be lost from the migrated tracks during the Track Migration and Profile Harmonization processes.
Log in to your Amuse account, click the messenger box in the bottom right corner, and send us a message with the required information listed above.
Anghami
You will need to send an email to [email protected]. In your message, be sure to include:
A link to your correct artist profile
A list of the songs that belong to you
A list of any songs that do not belong to you
A link to the incorrect profile (if available)
Nuuday
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with:
Your artist name
The link to each album on the wrong page
The link to the correct profile, or a note that you need a new profile created
Pandora
You will need to email Pandora directly at [email protected]. Don't forget to include all relevant links in your message.
Boomplay
Please email [email protected] and include the following details:
Links to the tracks listed under the incorrect profile
A link to your correct artist profile page
iHeartRadio
Refer to iHeartRadio guidance in this article.
Other stores
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message with as much detail as possible, including the store it’s regarding, your artist name, and a clear description (with links) of what is happening.