Having issues with the Amuse mobile app? Follow these troubleshooting steps to resolve common performance issues, loading errors, or app crashes.
Troubleshooting steps
Update your app and phone. Make sure you’re using the latest version of the Amuse app and your phone’s operating system.
Refresh the app. Pull down to refresh when in app, or close down and reopen the app.
Reinstall the app.
Restart your phone.
Still experiencing issues?
If the problem persists, contact our support team and include the following information to help us investigate:
Error message: The error message you’re seeing, if any.
Steps to reproduce: What you were doing when the issue occurred.
Frequency: Whether the issue happens every time or only occasionally.
Screenshots or screen recordings: Visual evidence of the issue, if possible.
App and operating system versions: The version of the Amuse app and your phone’s operating system (e.g., Android 17 or iOS 27.0.1).
Need help?
Log in to your Amuse account, click the messenger box at the bottom right, and send us a message.