We have introduced two-factor authentication (2FA) to all Amuse accounts to protect our users’ integrity and make sure the person logging in is the legit owner of the account.
To authenticate your account, you'll get a 2FA code to your email from [email protected]. It can take a few minutes for the code to arrive, so don't fret if it isn't instant, and make sure to check your Spam.
Don’t worry if you don’t receive an email with the code the first time, you will always have the option to resend it.
Here are times you will be sent a verification code:
At signup when creating an account
When logging into the apps with an existing account
This is how 2FA works:
After adding your email, you’ll receive a message with a 6-digit code.
On the next step, you will be asked to enter the code you received.
Your email will now be verified.
Every time you log out and in again, you’ll get a new code that you will have to enter.
Make sure you have the correct email registered to your Amuse account! If you want to change your email, you can easily do it by contacting us.
To change your email, please contact us by clicking the chat bubble in the bottom right corner. You'll find it on our Helpcenter or any page when you're logged in to your Amuse account. Our Support team will help get your new email added. We will need to verify your identity first, then we’ll be able to add your new email and give you back access to your account.
Still no verification code?
If you don’t receive the email it may be because:
Amuse isn’t available in your country
The email is hiding in your junk/spam folder (please make sure to always check this folder first)
If you still didn't receive it, please contact us by clicking the chat bubble in the bottom right corner. You'll find it on our Helpcenter or any page when you're logged in to your Amuse account. Tell us what country you are in and we will get back to you soon!