We have introduced two-factor authentication (2FA) to all Amuse accounts to protect our users’ integrity and make sure the person logging in is the legit owner of the account.
Currently, there are two ways to authenticate your account.
On our mobile apps, you can use 2FA via text message. On the desktop version of Amuse, you'll get a 2FA code sent to your email.
Here are times you will be sent a verification code:
At signup when creating an account
When logging into the apps with an existing account with an old account
When changing your phone number
This is how 2FA works:
After adding your phone number, you’ll receive a text message with a 6-digit code.
On the next step, you will be asked to enter the code you received.
Your phone number will now be verified.
Every time you log out and in again, you’ll get a new code that you will have to enter.
Don’t worry if you don’t receive a text message with the code the first time, you will always have the option to resend it.
Make sure you have the correct phone number registered to your Amuse account! If you want to change your phone number while being logged in, you can easily do it by going to your account settings.
If you’ve signed out of all apps and the phone number added to your account is not valid, please contact us by clicking the chat bubble in the bottom right corner. You'll find it on our Helpcenter or any page when you're logged in to your Amuse account. Our Support team will help get your new number added. We will need to verify your identity first, then we’ll be able to add your new number and give you back access to your account.
Still no verification code?
If you don’t receive the text message it may be because:
Amuse isn’t available in your country
There is an issue with your mobile carrier
Please contact us by clicking the chat bubble in the bottom right corner. You'll find it on our Helpcenter or any page when you're logged in to your Amuse account. Tell us what country you are in and we will get back to you soon!
If you're accessing your account with your computer, you'll get a 2FA code to your email from [email protected]. It can take a few minutes for the code to arrive, so don't fret if it isn't instant, and make sure to check your Spam.