When an account is frozen, deep frozen, or deactivated it means you will no longer be able to upload music through Amuse. There are a few different reasons why an Amuse account could get frozen or deactivated. What they all have in common is that the account would have been involved in activities that go against our, or the streaming services’, policies and Terms of Use.
What's the difference between frozen, deep frozen, and deactivated?
When your account is frozen or deep frozen, you can log in and view your information, but you can’t upload new releases. If your account is deactivated, you can’t access it at all. Serious violations usually lead to deactivation instead of freezing.
Why was my account frozen/deep frozen/deactivated?
Here are the 3 most common reasons:
1. Artificial streaming activity
Artificial streaming activity can be the result of one of these things:
Paid promotion through a third-party service. Services that guarantee a certain amount of streams, playlist ads or followers are usually illegitimate
Systematically putting the song on repeat
If the stores find a release has been fraudulently streamed, they can withhold royalties for that release.
2. Copyright infringement
Uploading releases that infringe the copyright of someone else is a breach of our Terms of Use. Some examples of this are stolen beats, unauthorized samples & remixes, using famous artist names/brands, etc.
Always make sure you own all the rights to all the releases you upload with us. You need permission from the original rights holders in order to distribute content you did not create or use a name that doesn’t belong to you.
3. Fraudulent subscription payments
If you have tried to pay for an Amuse subscription with a card that was reported stolen or fraudulent, we will receive a notification and will proceed to freeze the account. This could also result in the deletion of the releases and cancellation of the subscription.
What happens with outstanding royalties?
For minor breaches of our Terms of Use, you’ll still have access to your royalties. However, serious violations will result in your royalties being frozen. If that's the case, due to the nature of the infringement, the funds will not be accessible and may be reserved for the music stores or legitimate right(s) holder(s), if applicable.
If your account was deep frozen, you can request your royalties 4 months after the date of your account suspension. When the 4-month period has passed, you can contact us, and we will then unlock the funds so you can withdraw any pending balance.
Do you have an account that was frozen and need more information?
For details about why the account got frozen, or for a status update on your royalties, please contact support by clicking the chat bubble in the bottom right corner. You'll find it on our Helpcenter or any page when you're logged in to your Amuse account.