When an Amuse account is frozen, deep frozen, or deactivated, you can no longer upload music through Amuse. These actions may be taken for various reasons, but they all involve activities that violate Amuse’s or the streaming services’ policies and Terms of Use.
If your account is frozen or deep frozen, you can still log in and view your account information, but you cannot upload new releases. Deactivated accounts are no longer accessible and are generally the result of more serious violations.
Reasons for account freezing, deep freezing, or deactivation
Here are the three most common reasons:
Artificial streaming activity
Artificial streaming activity can result from any of the following:
Paid promotion through third-party services. Services that guarantee a certain number of streams, playlist placements, or followers are usually illegitimate.
Systematically playing a song on repeat.
Note: If streaming services determine that a release has received fraudulent streams, they may withhold royalties for that release.
Copyright infringement
Uploading releases that infringe on someone else’s copyright is a violation of our Terms of Use. Examples include stolen beats, unauthorized samples or remixes, and the unauthorized use of famous artists’ names or brands.
Always make sure you own or have the necessary rights to all the releases you upload through Amuse. You must obtain permission from the original rights holders before distributing content you did not create or using a name that does not belong to you.
Fraudulent subscription payments
If you attempt to pay for an Amuse subscription using a card that has been reported as stolen or used fraudulently, we will be notified and may freeze your account. This may also result in the removal of your releases and the cancellation of your subscription.
Handling outstanding royalties
For minor breaches of our Terms of Use, you’ll still have access to your royalties. However, serious violations may result in your royalties being frozen. In such cases, depending on the nature of the infringement, the funds will be inaccessible and may be reserved for the music stores or the legitimate rights holders, where applicable.
If your account has been deep frozen, you can request access to your royalties four months after the date of your account suspension. Once this period has passed, you can contact us to have the funds unlocked so you can withdraw any pending balance.
Need help?
Please contact our support team by clicking the chat bubble in the bottom-right corner of our Help Center or on any page while logged in to your Amuse account.