Submit a request – Help Articles

Please choose your issue below. Kindly take a moment to choose the correct subject - You will get quicker help if you do.

Your email address

How can we help you?

Subject

I want to make changes in my release

Release ID (not UPC). Still no Release ID? Add 00000. More than 1? Separate with comma and space.

Release ID consists of 5 to 7 numbers and can be found in the app. The ID is release specific.

Artist Name

Same as on Amuse account.

Missing in some territories

Release name

Required for all release specific questions.

Is your release missing in Apple Music?

Is your music missing in other stores (i.e. not iTunes/Apple Music)?

FREE STORES

SPOTIFY

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

CORRECT Spotify Artist link or write NEW PROFILE

ITUNES/APPLE

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

Correct artist link (or write NEW PROFILE):

Are you keeping the same artist name as in the amuse account?

Are there any releases on your artist page that are not yours? If so, please provide the links to all your *correct* releases

DEEZER

Deezer profile requests are processed directly with Deezer. Please email them on: support@deezer.zendesk.com. Keep in mind that fixing the connection is on Deezer’s end. Amuse is unable to give you a time frame of when this will be fixed. Thanks for understanding.

TIDAL

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

Correct artist link (or write NEW PROFILE):

NAPSTER

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

Correct artist link (or write NEW PROFILE):

AMAZON

Amazon profile requests are processed directly with Amazon through their form: http://bit.ly/amazonprofileform Please keep in mind that fixing the connection is on Amazon's end. Amuse is unable to give you a time frame of when this will be fixed. Thanks for understanding.

CLARO MÚSICA

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

Correct artist link (or write NEW PROFILE):

YOUTUBE TOPIC CHANNEL

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

Correct Topic Channel link (or write NEW CHANNEL):

Please note we can't link releases to your personal Youtube channel.

BOOMPLAY

Boomplay profile requests are processed directly with Boomplay. Please email them on: support.content@boomplay.com. Keep in mind that fixing the connection is on Boomplay's end. Amuse is unable to give you a time frame of when this will be fixed. Thanks for understanding.

PRO/BOOST STORES (Pro/Boost users exclusive)

Mark this box if your release is wrong on a Pro store

FACEBOOK

Release ISRC

Can be found in the app. If more than 1, separate with comma and space.

Correct artist link (or write NEW PROFILE):

Has to be an Artist or Business account (not a private one)

INSTAGRAM

Release ISRC

Can be found in the app. If more than 1, separate with comma and space.

Instagram username

SOUNDCLOUD

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

WRONG artist link

Correct artist link (or write NEW PROFILE):

ANGHAMI

Release link:

Correct artist link (or write NEW PROFILE):

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

NUUDAY

Release link:

You can add more than one link. All links must include “album”, not track (itunes.apple.com/us/album/..., deezer.com/album…)

Correct artist link (or write NEW PROFILE):

What artist name do you want to switch to?

Previous artist name (same as in your amuse account)

New artist name

Why are you changing your artist name?

Website/social media link with your new artist name

Please send this request ONLY if you want to take down your release from some stores. To take down a release from ALL stores, please do the takedown direct from your Amuse account. You can read how here https://support.amuse.io/hc/en-us/articles/115004863585-Can-I-make-changes-in-an-upload-or-delete-it

Please don't take down your release if you want to: change artist name, change artwork, or your release is on the wrong profile. Please contact us through the correct form for each of this. I understand this and want to continue with the takedown.

I want to takedown my release from...

Why do you want to take down the release(s)?

Please take down your release from all stores from the "My Music" tab in your Amuse account. Read more about the process in [this article](https://support.amuse.io/hc/en-us/articles/115004863585-Can-I-make-changes-in-an-upload-or-delete-it-)

Please list the stores you’d like the release taken down from in the message box below.

Original release date

Change from featured to primary artist.

Message

Please enter the details of your request. A member of our support staff will respond as soon as possible.

Attachments

Add file or drop files here

Get in touch

Promoted articles

Fill out the form below to ask a question, request a feature, report a bug, or inquire about anything you couldn’t find in our help center.