Hyperwallet

What is Hyperwallet? 

We work with the payment processor Hyperwallet - a global payment solution offering fast, cheap and secure royalty transfers. Depending on the country and the currency, you will have different payment methods to choose from, like PayPal or your bank. 

First time withdrawing royalties through Hyperwallet:

The first time you withdraw royalties from your Amuse account through Hyperwallet, you will receive an email to the address you've specified upon withdrawal, asking you to activate your new Hyperwallet account. 

Your Hyperwallet account email must be the same as your Amuse account email address. If you want to continue to use Paypal for transactions, please see instructions here for how to add additional email addresses to your Paypal account.

Transfers are subject to fees and currency exchange every time they are processed, so please make sure to add the correct payment details.

How to set up your Hyperwallet account: 

1. Open your Amuse app and go to the ‘Money’ tab. As long as your balance is over $10 USD you can withdraw royalties. 
2. Press the “$” button and enter your payment details as usual. Confirm withdrawal. A verification screen will appear asking you to go to your email and activate your Hyperwallet account.
3. Log into the email account that you used during the withdrawal process and open the email from Hyperwallet with the subject line “You have received a payment from Amuse. Activation is required”.
4. Click the “Activate Account” button.
5. Verify your account by entering your phone number, including country prefix, according to the format +46701111111. Confirm.
6. Enter your personal information and address (ignore “Personnummer” if you’re not Swedish). Press “Continue”.
7. Choose your login details and security questions. Please note that you will have to answer a security question each time you log in to Hyperwallet, so choose something memorable. Confirm.
8. You have now created your account!

How to withdraw royalties after Hyperwallet account activation:

1. Choose “Add Transfer Method”.
2. Choose your preferred currency. Please note that your country will already be chosen according to your Amuse profile.
3. Choose your prefered transfer method. Hyperwallet supports a variety of methods depending on the country you are in.
4.  Add your transaction method information and complete the details as required. (If you need assistance, google or contact your bank/payment provider.) Press “Continue”
5. You can now see the fee attached to the transfer. Press Continue.
6. If you want to see the status of your payment, go to your email and open the “Track your payment” email that you received upon requested payment. 
7. All set and good to go! 
8. Experiencing issues with your account or payments? Hyperwallet has dedicated payment customer support available, please visit: https://www.hyperwallet.com/support/

Future withdrawals after Hyperwallet account activation: 

Once you’ve activated your Hyperwallet account, withdrawing money will be quick and easy.

1. Open your Amuse app and go to the ‘Money’ tab. As long as your balance is over $10 USD you can withdraw royalties.
2. Hit the “$” button and enter your payment details.
3. The payment will verify automatically.
4. You will receive an email that allows you to track your payment.
5. Your payment will be processed by Hyperwallet and transferred to your nominated account.
6. Experiencing issues with your account or payments? Hyperwallet has dedicated payment customer support available, please visit: https://www.hyperwallet.com/support/

If you want to change your receiving account: 

If at any point you want to change your withdrawal information you can take the following steps

1. If you’ve selected payment transactions through Paypal or another third party transaction processor, you need to use the same account email for Hyperwallet. If you need to update your payment information you can do it yourself at Hyperwallet’s portal: https://amusepay.hyperwallet.com.  Log in to the portal and then go to Settings > Preferences > Notifications. There, update the fields with the email that matches your preferred Paypal/third party transaction processor. Confirm by entering your Hyperwallet password and pressing “Confirm”
2. Choose your preferred transfer method. Hyperwallet supports a variety of methods depending on the country you are in.
3. Update your transaction method information and complete the details as required. (If you need assistance, google or contact your payment provider.) Press “Continue”